Handle

About Handle

Handle is an innovative automated customer support solution that harnesses the power of natural language processing (NLP) and generative AI to deliver personalized support for both internal and external customers. Designed for businesses of all sizes, Handle enables users to create custom AI agents quickly and without any coding skills. Users can configure their AI agents by defining specific commands that dictate the agent's behavior, tone, and response patterns. The platform supports multiple file formats, allowing users to upload proprietary data that the AI can analyze to provide context-aware responses. Once configured, users can deploy their AI agents across various channels, including website chat boxes, API integrations, and popular messaging platforms like WhatsApp and Facebook Messenger. Handle's AI agents are capable of handling complex requests, automating responses to frequently asked questions, and directing customers to the appropriate resources, thereby enhancing customer satisfaction. The platform also offers monitoring tools to track conversations and refine responses for optimal performance, making it a versatile solution for customer support, marketing engagement, and sales enablement.